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            What is KeysightCare?

            When you have technical challenges and are working against the clock, you need help now. KeysightCare reengineers the service experience. You receive dedicated, proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.

            Do you know KeysightCare is included with new instrument purchase? As a KeysightCare subscriber, you get direct access to Keysight’s experts on every subject, as well as a portal of thousands of technical articles, constantly refreshed and added to, so you can do your own research quickly and easily.

            Keysight Support Portal

            Start receiving your personalized, proactive, and priority support

            Support Scaled To Your Needs

            Committed support to minimize downtime of critical systems and your engineers.

            KeysightCare Technical Support

            Assistance

            • 2-business-day technical response
            • online knowledge center
            • self-service web portal

            KeysightCare Software Support

            Subscription

            • 4-business-hour technical response
            • online knowledge center
            • self-service web portal
            • proactive software notifications
            • software updates and enhancements

            KeysightCare Assured

            Committed

            • 4-business-hour technical response
            • online knowledge center
            • self-service web portal
            • proactive firmware notifications
            • repair coverage
            • 10-day instrument repair

            KeysightCare Enhanced

            Priority

            • 2-business-hour technical response
            • online knowledge center
            • self-service web portal
            • proactive firmware notifications
            • repair coverage
            • 7-day instrument repair
            • calibration coverage
            • 5-day expedited calibration

            Experience the Keysight Support Portal

            View one-minute videos for key features

            Solve Tough Technical Problems

            Leverage Programming Examples

            Manage Calibration Certificates

            Manage Assets Proactively

            Support. Elevated.

            The days of simple design are gone. You are pushing new limits. Your designs are redefining “state of the art.” Tools for designing and testing future requirements are evolving with you, but customer support has not. Until now.

            KeysightCare provides complete customer care, far beyond basic warranty, including the following:

            • committed response times for service requests
            • tracking equipment configuration to keep test assets current
            • proactive firmware and software notifications
            • software updates and enhancements
            • choices of service tiers to fit your business needs

            More to Explore

            Want help or have questions?